// services / ai-ml

Machine learning that ships inside your product, not a slide deck.

Practical AI features recommendation engines, fraud detection, document processing and LLM assistants designed to run reliably in production.

Overview

AI features built for production, not demos

A lot of AI work never leaves the notebook. We specialise in the unglamorous half of machine learning: getting a model into production, monitoring it for drift, and building the guardrails that keep an LLM-powered feature useful instead of embarrassing. If it ships, it's judged on real outcomes.

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AI, ML & Chatbots illustration
What's included

Everything this service covers

LLM-powered assistants

Support bots and internal copilots grounded in your own data.

Recommendation engines

Personalisation models that lift engagement and conversion.

Computer vision

Document processing, defect detection and image classification.

Fraud & anomaly detection

Real-time scoring models for transactions and user behaviour.

Vector search & RAG

Retrieval-augmented generation over your internal knowledge base.

MLOps & monitoring

Model versioning, drift detection and automated retraining.

Conversational design

Prompt engineering and guardrails tuned to your brand voice.

Responsible AI practices

Bias testing and data privacy considerations built into every model.

Our process

How we deliver this service

01

Feasibility & data audit

We assess whether your data can actually support the AI feature you want.

02

Model or pipeline design

Choosing between a custom model, fine-tuning, or an LLM + RAG approach.

03

Build & evaluation

Iterative development against a clear accuracy or quality benchmark.

04

Production integration

Wiring the model into your existing product with proper fallbacks.

05

Monitoring & retraining

Ongoing drift detection and scheduled retraining as data evolves.

25+
AI features shipped
65%
Avg. ticket deflection
22%
Avg. forecasting improvement
4
Data scientists on staff
Related work

Projects built with this service

Data analytics dashboard with charts
AI & DATA

InsightIQ — Predictive Analytics Suite

ML-driven demand forecasting that cut inventory waste by 22%.

Terminal screen with code representing an AI assistant
AI & DATA

SupportBot — LLM Customer Assistant

AI support agent resolving 65% of tickets without human handoff.

Digital banking dashboard on a laptop screen
FINTECH

PayStream — Digital Banking Platform

Real-time fraud detection layered into a 2M+ transaction platform.

FAQ

Questions about ai, ml & chatbots

Do we need our own data science team?

No — many clients rely on us end-to-end, though we're also happy to embed alongside an existing data team.

Can you add AI to our existing product?

Yes, this is one of our most common engagements — adding a specific AI feature into a codebase we didn't build.

How do you handle hallucinations in LLM features?

Through retrieval grounding, output validation and clear fallback behaviour when the model is uncertain.

Is our data used to train external models?

No — we default to private, access-controlled pipelines and only use third-party APIs under terms that exclude training on your data.

Ready to start your ai, ml & chatbots project?

Tell us the goal we'll map out scope, timeline and cost within days.